Shipping policy

At Zaezzi, we are committed to providing fast, reliable, and transparent shipping for all our customers across Canada. Please review our shipping details below.

1. Shipping Range

Zaezzi currently serves the Canadian market. All orders are processed and shipped with the goal of providing a smooth and reliable online shopping experience tailored to our Canadian customers.

2. Shipping Costs

We offer Free Standard Shipping on all orders within Canada.

  • Shipping Cost: $0.00 CAD
  • Applies to: All order sizes and all eligible delivery locations within Canada.
  • No Hidden Fees: The price you see at checkout is the final price.

3. Order Processing Time

We pride ourselves on efficient handling:

  • Handling Time: 1–2 business days (Monday–Friday).
  • Order Cut-off Time: 7:00 PM (EST - Eastern Standard Time).
  • Orders placed before 7:00 PM EST will begin processing the same business day. Orders placed after this time or on weekends will be processed starting the next business day.

4. Delivery & Transit Times

  • Estimated Transit Time: 5–8 business days (Monday–Friday).
  • Total Estimated Delivery: 6–10 business days from the date of purchase.
  • Please Note: Delivery times are estimates and may vary due to courier delays, extreme weather conditions, or regional logistical factors beyond our control.

5. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation email containing a tracking link. This allows you to monitor your package's progress in real-time until it reaches your door.

6. Customs & Import Duties

As we source products from international partner warehouses to ensure the best variety and pricing, any applicable customs duties, brokerage fees, or import taxes are the responsibility of the customer and may be due at the time of delivery.

7. Returns & Damages

If you are not satisfied with your order or if an item arrives damaged, please contact us within 30 days of receipt:

  • Email: info@zaezzi.com
  • For full details on eligibility and procedures, please refer to our [Return & Refund Policy].

Company Information

Customer Support Hours (EST):

  • Monday–Friday: 9:00 AM – 5:00 PM
  • Saturday & Sunday: Closed